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Refund Policy At Rustic Carolina Creations, each item is thoughtfully designed and handcrafted, often made to order or customized specifically for you. Because of the custom nature of our work, all sales are final, and we do not accept returns or exchanges. No Returns or Refunds on Custom Orders Refunds will not be issued for the following reasons, including but not limited to: Change of mind after purchase Ordering the incorrect size, color, or style Misspelled or incorrect custom text provided at checkout Items that have been misplaced, damaged, or misused after delivery Natural variations in wood grain, color, or texture, which are part of handmade products Please review all order details carefully before submitting your purchase. Refunds Due to Incomplete Orders In rare circumstances where an order cannot be completed due to circumstances outside the control of Rustic Carolina Creations, a refund may be considered. Examples may include: Unrecoverable material failure Supplier issues preventing completion Events that make fulfillment impossible All such requests are reviewed case by case, and the final decision rests solely with Rustic Carolina Creations. Eligibility for Refund Consideration To be considered for a refund, you must provide clear, accurate, and verifiable proof that the order could not be fulfilled due to an error or failure on our part. Refunds will not be granted without sufficient documentation. Taxes, Fees, and Processing Time Any applicable taxes, payment processing fees, or service charges are non-refundable. If a refund is approved, please allow 3–5 business days for the funds to be returned to your original method of payment. Questions or Concerns If you have questions about your order or this Refund Policy, please contact us at: 📧 hello@rusticcarolinacreations.com We’re always happy to help before an order is placed and appreciate your support of handcrafted work

Terms and conditions [Last Updated: September,26,2023] Rustic Carolina Creations website located at www.rusticcarolinacreations.com is a copyrighted work belonging to Rustic Carolina Creations. Certain features of the Site may be subject to additional guidelines, terms, or rules, which will be posted on the Site in connection with such features. All such additional terms, guidelines, and rules are incorporated by reference into these Terms. These Terms of Use describe the legally binding terms and conditions that oversee your use of the Site. BY LOGGING INTO THE SITE, YOU ARE BEING COMPLIANT THAT THESE TERMS and you represent that you have the authority and capacity to enter into these Terms. YOU SHOULD BE AT LEAST 18 YEARS OF AGE TO ACCESS THE SITE. IF YOU DISAGREE WITH ALL OF THE PROVISION OF THESE TERMS, DO NOT LOG INTO AND/OR USE THE SITE. These terms require the use of arbitration Section 10.2 on an individual basis to resolve disputes and also limit the remedies available to you in the event of a dispute. Access to the Site Subject to these Terms. Rustic Carolina Creations grants you a non-transferable, non-exclusive, revocable, limited license to access the Site solely for your own personal, noncommercial use. Certain Restrictions. The rights approved to you in these Terms are subject to the following restrictions: (a) you shall not sell, rent, lease, transfer, assign, distribute, host, or otherwise commercially exploit the Site; (b) you shall not change, make derivative works of, disassemble, reverse compile or reverse engineer any part of the Site; (c) you shall not access the Site in order to build a similar or competitive website; and (d) except as expressly stated herein, no part of the Site may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means unless otherwise indicated, any future release, update, or other addition to functionality of the Site shall be subject to these Terms.  All copyright and other proprietary notices on the Site must be retained on all copies thereof. Rustic Carolina Creations reserves the right to change, suspend, or cease the Site with or without notice to you.  You approved that Rustic Carolina Creations will not be held liable to you or any third-party for any change, interruption, or termination of the Site or any part. No Support or Maintenance.  You agree that Rustic Carolina Creations will have no obligation to provide you with any support in connection with the Site. Excluding any User Content that you may provide, you are aware that all the intellectual property rights, including copyrights, patents, trademarks, and trade secrets, in the Site and its content are owned by Rustic Carolina Creations or Rustic Carolina Creations’s suppliers. Note that these Terms and access to the Site do not give you any rights, title or interest in or to any intellectual property rights, except for the limited access rights expressed in Section 2.1. Rustic Carolina Creations and its suppliers reserve all rights not granted in these Terms. Third-Party Links & Ads; Other Users Third-Party Links & Ads. The Site may contain links to third-party websites and services, and/or display advertisements for third-parties.  Such Third-Party Links & Ads are not under the control of Rustic Carolina Creations, and Rustic Carolina Creations is not responsible for any Third-Party Links & Ads.  Rustic Carolina Creations provides access to these Third-Party Links & Ads only as a convenience to you, and does not review, approve, monitor, endorse, warrant, or make any representations with respect to Third-Party Links & Ads.  You use all Third-Party Links & Ads at your own risk, and should apply a suitable level of caution and discretion in doing so. When you click on any of the Third-Party Links & Ads, the applicable third party’s terms and policies apply, including the third party’s privacy and data gathering practices. Other Users. Each Site user is solely responsible for any and all of its own User Content.  Because we do not control User Content, you acknowledge and agree that we are not responsible for any User Content, whether provided by you or by others.  You agree that Rustic Carolina Creations will not be responsible for any loss or damage incurred as the result of any such interactions.  If there is a dispute between you and any Site user, we are under no obligation to become involved. You hereby release and forever discharge the Rustic Carolina Creations and our officers, employees, agents, successors, and assigns from, and hereby waive and relinquish, each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind and nature, that has arisen or arises directly or indirectly out of, or that relates directly or indirectly to, the Site. If you are a California resident, you hereby waive California civil code section 1542 in connection with the foregoing, which states: "a general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor." Disclaimers The site is provided on an "as-is" and "as available" basis, and Rustic Carolina Creations and our suppliers expressly disclaim any and all warranties and conditions of any kind, whether express, implied, or statutory, including all warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.  We and our suppliers make not guarantee that the site will meet your requirements, will be available on an uninterrupted, timely, secure, or error-free basis, or will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe.  If applicable law requires any warranties with respect to the site, all such warranties are limited in duration to ninety (90) days from the date of first use. Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusion may not apply to you.  Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Limitation on Liability To the maximum extent permitted by law, in no event shall Rustic Carolina Creations or our suppliers be liable to you or any third-party for any lost profits, lost data, costs of procurement of substitute products, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or relating to these terms or your use of, or incapability to use the site even if Rustic Carolina Creations has been advised of the possibility of such damages.  Access to and use of the site is at your own discretion and risk, and you will be solely responsible for any damage to your device or computer system, or loss of data resulting therefrom. To the maximum extent permitted by law, notwithstanding anything to the contrary contained herein, our liability to you for any damages arising from or related to this agreement, will at all times be limited to a maximum of fifty U.S. dollars (u.s. $50). The existence of more than one claim will not enlarge this limit.  You agree that our suppliers will have no liability of any kind arising from or relating to this agreement. Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitation or exclusion may not apply to you. Term and Termination. Subject to this Section, these Terms will remain in full force and effect while you use the Site.  We may suspend or terminate your rights to use the Site at any time for any reason at our sole discretion, including for any use of the Site in violation of these Terms.  Upon termination of your rights under these Terms, your Account and right to access and use the Site will terminate immediately.  You understand that any termination of your Account may involve deletion of your User Content associated with your Account from our live databases.  Rustic Carolina Creations will not have any liability whatsoever to you for any termination of your rights under these Terms.  Even after your rights under these Terms are terminated, the following provisions of these Terms will remain in effect: Sections 2 through 2.5, Section 3 and Sections 4 through 10. Copyright Policy. Rustic Carolina Creations respects the intellectual property of others and asks that users of our Site do the same.  In connection with our Site, we have adopted and implemented a policy respecting copyright law that provides for the removal of any infringing materials and for the termination of users of our online Site who are repeated infringers of intellectual property rights, including copyrights.  If you believe that one of our users is, through the use of our Site, unlawfully infringing the copyright(s) in a work, and wish to have the allegedly infringing material removed, the following information in the form of a written notification (pursuant to 17 U.S.C. § 512(c)) must be provided to our designated Copyright Agent: your physical or electronic signature; identification of the copyrighted work(s) that you claim to have been infringed; identification of the material on our services that you claim is infringing and that you request us to remove; sufficient information to permit us to locate such material; your address, telephone number, and e-mail address; a statement that you have a good faith belief that use of the objectionable material is not authorized by the copyright owner, its agent, or under the law; and a statement that the information in the notification is accurate, and under penalty of perjury, that you are either the owner of the copyright that has allegedly been infringed or that you are authorized to act on behalf of the copyright owner. Please note that, pursuant to 17 U.S.C. § 512(f), any misrepresentation of material fact in a written notification automatically subjects the complaining party to liability for any damages, costs and attorney’s fees incurred by us in connection with the written notification and allegation of copyright infringement. General These Terms are subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us and/or by prominently posting notice of the changes on our Site.  You are responsible for providing us with your most current e-mail address.  In the event that the last e-mail address that you have provided us is not valid our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice.  Any changes to these Terms will be effective upon the earliest of thirty (30) calendar days following our dispatch of an e-mail notice to you or thirty (30) calendar days following our posting of notice of the changes on our Site.  These changes will be effective immediately for new users of our Site.  Continued use of our Site following notice of such changes shall indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes. Dispute Resolution. Please read this Arbitration Agreement carefully. It is part of your contract with Rustic Carolina Creations and affects your rights.  It contains procedures for MANDATORY BINDING ARBITRATION AND A CLASS ACTION WAIVER. Applicability of Arbitration Agreement. All claims and disputes in connection with the Terms or the use of any product or service provided by the Rustic Carolina Creations that cannot be resolved informally or in small claims court shall be resolved by binding arbitration on an individual basis under the terms of this Arbitration Agreement.  Unless otherwise agreed to, all arbitration proceedings shall be held in English.  This Arbitration Agreement applies to you and the Rustic Carolina Creations, and to any subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized users or beneficiaries of services or goods provided under the Terms. Notice Requirement and Informal Dispute Resolution.  Before either party may seek arbitration, the party must first send to the other party a written Notice of Dispute describing the nature and basis of the claim or dispute, and the requested relief.  A Notice to the Rustic Carolina Creations should be sent to: [address]. After the Notice is received, you and the Rustic Carolina Creations may attempt to resolve the claim or dispute informally.  If you and the Rustic Carolina Creations do not resolve the claim or dispute within thirty (30) days after the Notice is received, either party may begin an arbitration proceeding.  The amount of any settlement offer made by any party may not be disclosed to the arbitrator until after the arbitrator has determined the amount of the award to which either party is entitled. Arbitration Rules.  Arbitration shall be initiated through the American Arbitration Association, an established alternative dispute resolution provider that offers arbitration as set forth in this section.  If AAA is not available to arbitrate, the parties shall agree to select an alternative ADR Provider.  The rules of the ADR Provider shall govern all aspects of the arbitration except to the extent such rules are in conflict with the Terms.   The AAA Consumer Arbitration Rules governing the arbitration are available online at adr.org or by calling the AAA at 1-800-778-7879.  The arbitration shall be conducted by a single, neutral arbitrator.  Any claims or disputes where the total amount of the award sought is less than Ten Thousand U.S. Dollars (US $10,000.00) may be resolved through binding non-appearance-based arbitration, at the option of the party seeking relief.  For claims or disputes where the total amount of the award sought is Ten Thousand U.S. Dollars (US $10,000.00) or more, the right to a hearing will be determined by the Arbitration Rules.  Any hearing will be held in a location within 100 miles of your residence, unless you reside outside of the United States, and unless the parties agree otherwise.  If you reside outside of the U.S., the arbitrator shall give the parties reasonable notice of the date, time and place of any oral hearings. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.  If the arbitrator grants you an award that is greater than the last settlement offer that the Rustic Carolina Creations made to you prior to the initiation of arbitration, the Rustic Carolina Creations will pay you the greater of the award or $2,500.00.  Each party shall bear its own costs and disbursements arising out of the arbitration and shall pay an equal share of the fees and costs of the ADR Provider. Additional Rules for Non-Appearance Based Arbitration.  If non-appearance based arbitration is elected, the arbitration shall be conducted by telephone, online and/or based solely on written submissions; the specific manner shall be chosen by the party initiating the arbitration.  The arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise agreed by the parties. Time Limits. If you or the Rustic Carolina Creations pursues arbitration, the arbitration action must be initiated and/or demanded within the statute of limitations and within any deadline imposed under the AAA Rules for the pertinent claim. Authority of Arbitrator. If arbitration is initiated, the arbitrator will decide the rights and liabilities of you and the Rustic Carolina Creations, and the dispute will not be consolidated with any other matters or joined with any other cases or parties.  The arbitrator shall have the authority to grant motions dispositive of all or part of any claim.  The arbitrator shall have the authority to award monetary damages, and to grant any non-monetary remedy or relief available to an individual under applicable law, the AAA Rules, and the Terms.  The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based.  The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have.  The award of the arbitrator is final and binding upon you and the Rustic Carolina Creations. Waiver of Jury Trial.  THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement.  Arbitration procedures are typically more limited, more efficient and less expensive than rules applicable in a court and are subject to very limited review by a court.  In the event any litigation should arise between you and the Rustic Carolina Creations in any state or federal court in a suit to vacate or enforce an arbitration award or otherwise, YOU AND THE Rustic Carolina Creations WAIVE ALL RIGHTS TO A JURY TRIAL, instead electing that the dispute be resolved by a judge. Waiver of Class or Consolidated Actions.  All claims and disputes within the scope of this arbitration agreement must be arbitrated or litigated on an individual basis and not on a class basis, and claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of any other customer or user. Confidentiality.  All aspects of the arbitration proceeding shall be strictly confidential.  The parties agree to maintain confidentiality unless otherwise required by law.  This paragraph shall not prevent a party from submitting to a court of law any information necessary to enforce this Agreement, to enforce an arbitration award, or to seek injunctive or equitable relief. Severability.  If any part or parts of this Arbitration Agreement are found under the law to be invalid or unenforceable by a court of competent jurisdiction, then such specific part or parts shall be of no force and effect and shall be severed and the remainder of the Agreement shall continue in full force and effect. Right to Waive.  Any or all of the rights and limitations set forth in this Arbitration Agreement may be waived by the party against whom the claim is asserted.  Such waiver shall not waive or affect any other portion of this Arbitration Agreement. Survival of Agreement. This Arbitration Agreement will survive the termination of your relationship with Rustic Carolina Creations. Small Claims Court.  Nonetheless the foregoing, either you or the Rustic Carolina Creations may bring an individual action in small claims court. Emergency Equitable Relief.  Anyhow the foregoing, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration.  A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement. Claims Not Subject to Arbitration.  Notwithstanding the foregoing, claims of defamation, violation of the Computer Fraud and Abuse Act, and infringement or misappropriation of the other party’s patent, copyright, trademark or trade secrets shall not be subject to this Arbitration Agreement. In any circumstances where the foregoing Arbitration Agreement permits the parties to litigate in court, the parties hereby agree to submit to the personal jurisdiction of the courts located within Netherlands County, California, for such purposes. The Site may be subject to U.S. export control laws and may be subject to export or import regulations in other countries. You agree not to export, re-export, or transfer, directly or indirectly, any U.S. technical data acquired from Rustic Carolina Creations, or any products utilizing such data, in violation of the United States export laws or regulations. Rustic Carolina Creations is located at the address in Section 10.8. If you are a California resident, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Product of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210. Electronic Communications.  The communications between you and Rustic Carolina Creations use electronic means, whether you use the Site or send us emails, or whether Rustic Carolina Creations posts notices on the Site or communicates with you via email. For contractual purposes, you (a) consent to receive communications from Rustic Carolina Creations in an electronic form; and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Rustic Carolina Creations provides to you electronically satisfy any legal obligation that such communications would satisfy if it were be in a hard copy writing. Entire Terms.  These Terms constitute the entire agreement between you and us regarding the use of the Site. Our failure to exercise or enforce any right or provision of these Terms shall not operate as a waiver of such right or provision. The section titles in these Terms are for convenience only and have no legal or contractual effect. The word "including" means "including without limitation". If any provision of these Terms is held to be invalid or unenforceable, the other provisions of these Terms will be unimpaired and the invalid or unenforceable provision will be deemed modified so that it is valid and enforceable to the maximum extent permitted by law.  Your relationship to Rustic Carolina Creations is that of an independent contractor, and neither party is an agent or partner of the other.  These Terms, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without Rustic Carolina Creations’s prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.  Rustic Carolina Creations may freely assign these Terms.  The terms and conditions set forth in these Terms shall be binding upon assignees. Your Privacy.  Please read our Privacy Policy. Copyright/Trademark Information.  Copyright ©. All rights reserved.  All trademarks, logos and service marks displayed on the Site are our property or the property of other third-parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

Privacy Policy Last Updated: February 7, 2026 INTRODUCTION Rustic Carolina Creations (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting it through this Privacy Policy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit www.rusticcarolinacreations.com (the “Website”), including any purchases, forms, subscriptions, or interactions conducted through the Website. By accessing or using our Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website. DATA CONTROLLER Rustic Carolina Creations is the data controller for personal information collected through this Website. Contact Information: Rustic Carolina Creations Attn: Brittany Purcell Email: hello@rusticcarolinacreations.com DATA PROCESSORS We use trusted third-party service providers to operate our Website and business. These providers act as data processors and only process data under our instructions. Key processors include: Wix.com Ltd. – website hosting, ecommerce platform, forms, and infrastructure Payment processors (such as Wix Payments, Stripe, PayPal) – secure payment processing Google Analytics – website analytics Meta Platforms (Facebook & Instagram) – advertising and marketing QuickBooks – accounting and bookkeeping CHILDREN’S INFORMATION Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that personal information from a child under 16 has been collected, we will delete it promptly. If you believe a child has provided personal information, please contact us at hello@rusticcarolinacreations.com. INFORMATION WE COLLECT Information You Provide Voluntarily When you interact with our Website, we may collect: Name Email address Mailing and billing address Phone number Payment information (processed securely by third-party payment providers) Order details and purchase history Messages or inquiries you send to us We do not intentionally collect sensitive personal information. Information Collected Automatically When you visit our Website, we may automatically collect: IP address Browser type and device information Pages viewed, time spent on pages, and referral sources Website session data, clicks, and browsing behavior This data is collected through cookies and similar technologies. COOKIES & TRACKING TECHNOLOGIES (Wix-Specific) What Cookies Are Cookies are small text files stored on your device that help websites function properly and improve user experience. Cookies We Use Our Website, built on Wix, uses the following types of cookies: Essential Cookies Required for Website functionality, including: Secure login Shopping cart functionality Payment processing Fraud prevention These cookies cannot be disabled. Functional Cookies Used to remember preferences such as: Language Location Previously viewed products Analytics Cookies Used to understand how visitors use our Website, including: Page visits Traffic sources User interactions These cookies help us improve Website performance. Marketing & Advertising Cookies Used to: Deliver relevant advertisements Measure advertising effectiveness Retarget visitors on platforms such as Facebook and Instagram Managing Cookies You can control cookies through your browser settings. Disabling cookies may affect Website functionality. For more information on Wix cookies, visit Wix’s Cookie Policy. HOW WE USE YOUR INFORMATION We use your information to: Process and fulfill orders Communicate with you about purchases or inquiries Provide customer support Send marketing emails (you may opt out at any time) Improve Website functionality and user experience Prevent fraud and maintain security Comply with legal obligations We do not sell personal information. DISCLOSURE OF INFORMATION We may share your information with: Service providers who assist in operating our business Payment processors for transaction completion Advertising platforms for marketing purposes Legal authorities if required by law We may also share aggregated or anonymized information that does not identify individuals. INTERNATIONAL DATA TRANSFERS Our service providers may store or process data in countries outside your state or country of residence. We take reasonable steps to ensure personal data remains protected in accordance with this Privacy Policy. DATA RETENTION We retain personal information only as long as necessary to: Fulfill business purposes Comply with tax and legal obligations Resolve disputes When data is no longer needed, it is securely deleted or anonymized. DATA SECURITY We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including: Secure servers and firewalls Encrypted payment processing Malware scanning However, no method of transmission over the internet is completely secure. YOUR PRIVACY RIGHTS California Residents (CPRA) If you are a California resident, you have the right to: Know what personal information we collect Request access to your data Request correction or deletion Opt out of targeted advertising Not be discriminated against for exercising your rights Requests may be submitted to hello@rusticcarolinacreations.com. General Data Rights Depending on your location, you may also have rights to: Access your personal data Correct inaccurate data Request deletion Restrict or object to processing DO NOT TRACK SIGNALS Our Website does not currently respond to “Do Not Track” browser signals. THIRD-PARTY LINKS Our Website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. CHANGES TO THIS PRIVACY POLICY We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. CONTACT US If you have questions about this Privacy Policy or your personal information, contact: Rustic Carolina Creations Attn: Brittany Purcell Email: hello@rusticcarolinacreations.com

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